1. What is Sympli?
Sympli is a line of fruits and vegetables sourced exclusively from farmers in Nigeria. Harvested by hand at their peak, ingredients are peeled, chopped, and fresh-frozen to retain all their delicious flavours, freshness, and essential nutrients. Sympli comes ready-to-cook, so now making authentic family-favourite meals is simpler and much more enjoyable!

2. What products are included in the Sympli fresh-frozen range?
Yam Fries, Yam Cubes, Unripe Plantain Chips, Ripe Plantain Slices with plans to introduce Honey Bean Cubes, Pepper Mash Cubes and Pumpkin Leaves.

3. What does ‘fresh-frozen’ mean?
We take our products and rapidly freeze them at an exceedingly low temperature, many times faster than putting food into your freezer. This flash freezing process locks in vitamins, minerals and prevents decay so you can enjoy the same delicious taste without compromising on nutrition. We call this technology IQF (Individually Quick Frozen).

4. What is Sympli’s vision?
To popularise African cuisine worldwide and in so doing increase demand for Africa’s perishable crops, which in turn will reduce post-harvest loss, create jobs and sustainably increase global food supply.

5. What is Sympli’s mission?
To become the leading supplier of top quality African ingredients that are wholesome, easy to prepare and produced locally to ensure authenticity. To use our success at home as a springboard to expand globally.

6. Does Sympli contain any additives or preservatives?
Apart from Vitamin C (ascorbic acid), which is an anti-oxidant to prevent discolouration, there are NO added Fats, NO added Salts, NO added Sugars, NO added Colours, NO added Fragrances and NO other Preservatives. Sympli is natural.

7. Why should I buy frozen when I can buy fresh?
Top three reasons:

a.) Convenient: No washing, peeling or cutting is required. Sympli’s frozen ingredients are ready-to-cook, saving you time and energy. Sympli makes it easier than ever for you to enjoy unbeatable home cooked food and still leave enough time for everything else.

b.) Always Available: With Sympli, you can enjoy your favourite vegetables all-year-round, even when they are out of season! Since we fresh-freeze, the goodness is locked-in and Sympli is always available in your freezer to suit your schedule.

c.) Prevents Waste: Food waste is a $9 billion1 a year problem in Nigeria. Food is either lost post-harvest, spoils at home, or is cooked but not eaten. Thankfully freezing food makes it easy for you to use only what you want and store the rest for later without worrying about spoilage. Think of freezing as waste’s stop button.

By the time you take into account the waste and time lost in peeling your own Yam you will actually find that Sympli works out cheaper. Sympli Plantain also prevents waste from over ripening.

8. Can I store Sympli in my refrigerator?
No. Sympli products are meant to be kept frozen until ready to use. Frozen products require a minimum storage temperature of -18 °Celsius (0 °Fahrenheit) or colder at all times. The temperature of your refrigerator is too warm to store Sympli, so only store the product in a freezer or in the freezer section of your fridge.

9. Should I thaw/defrost the ingredients before using?
No, you do not need to defrost the ingredients. You only need to remove the Sympli bag from the freezer, open and begin cooking per the instructions on the bag. It’s that easy!

10. Are Sympli products cooked before packing?
No, they are NOT cooked. Sympli products are sold ready-to-cook and should always be cooked thoroughly before consuming.

11. Should I fry Sympli ingredients in oil?
Yes, if you prefer.

Step 1) Heat vegetable oil in a pot to about 175°C (350°F).

Tip: For best results cook from frozen.

Step 2) Add your Sympli products directly from frozen into a frying basket. Shake off any ice. Salt to taste and carefully lower the frying basket into hot oil and cook for around 7 minutes.

Caution: The oil may splash, so use a deep pot and a frying basket with a handle for extra safety. Fry only small amounts of frozen food at a time. Do not leave unattended when frying!

Step 3) Gently remove the frying basket, draining any excess oil and empty into a paper towel-lined bowl. Season to taste before serving.

Tip: Keep your Sympli fries/Plantain chips crispy after frying by not covering and allowing the steam to evaporate.

12. How do I prepare Sympli products?
With Sympli, you’re the chef! Our products can be prepared all different ways-deep fried, pan fried, baked, boiled, cooked-however you like it. Simply take the products directly from the freezer, open the bag and carefully put the ingredients directly into a pot or pan and begin to make your favourite dish! You don’t need to defrost. Just make sure you do not overcook. It’s that simple!

13. Where do you source your ingredients?
We have agreements with select Nigerian farmers who grow, harvest and supply the raw material to our specifications. We only source from local farmers who meet our quality standards; also, our products meet Food Safety requirements as set out by The National Agency for Food and Drug Administration and Control (NAFDAC), the European Food Safety Authority (EFSA) and US Food and Drug Administration FDA.

14.  How can I ensure Sympli is authentic? How do you ensure the products are top quality?
All Sympli products are grown, produced, and packed in Nigeria to ensure authenticity. Our processing facility is approved by NAFDAC, The Standards Organization of Nigeria (SON) and was the first food factory in Nigeria to be British Retail Consortium (BRC) certified (a standard we still maintain). We also have HACCP system in place that is certified by Intertek Group PLC.

15. Who are the promoters of Sympli?
Sympli is the registered brand name of a range of authentic African ingredients produced by Venus Processing and Packaging Limited (Venus), part of the Primlaks Group. Primlaks commenced operations in Nigeria on 1 October 1971 and aims to improve lives by offering essential products and services that better the lives of people.

[1]  https://agronigeria.com.ng/ni geria-loses-9bn-post-harvest- losses-fiiro/